Clients and Recommendations

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I have had the pleasure to work with Susan for over eight years. During this time she has been the consummate professional and a dynamic leader. Always thoughtful and innovative, Susan continually seeks ways to improve and expand the firm’s business development strategy, expertise, and brand. Her thought leadership, dedication, and ability to execute plans helped grow the company tremendously. And perhaps most importantly, she understands that each person in the firm is an essential part of that success. Susan is an authentic example of a leader, mentor, coach, and friend.
- Suzanne Klein, AIA, Project Executive, EYP Architecture & Engineering

We worked with Susan and her leadership team to develop a brand strategy, messaging, and key communication tools. It was a significant initiative for the business, and there was a wide spectrum of views among the leadership team. Susan successfully led the senior team through the initiative, bringing them to consensus and alignment around the new brand. At the same time, she used the process to develop and broaden her marketing team’s strategic thinking and communication skills. She listens, she cares, she understands the real strategic impact that a brand can have, and she is a skilled navigator through complexity.

- Tony Tiernan, Principal, Authentic Identity

Susan is an accomplished team leader and an innovative thinker. I worked alongside Susan in leadership for over 10 years and under her expertise, the firm transformed from 4 offices based in the Northeast to a national firm with over a dozen offices from coast to coast, and with highly sophisticated clients. She led us through re-branding after 4 acquisitions. Our message was a critical component of our success. Susan’s business insight and market awareness helped to fulfill our mission to become national. As the firm grew, Susan’s ability to leverage new techniques (and more traditional ones) also grew, which was pivotal to our ability to compete and win. Susan is also a dynamic, inspirational, and cherished leader to her team. Her brand is strong.

- John Tobin, AIA, Office Leader, SMRT Architects and Engineers